Terms and Conditions
This document contains the general conditions under which the use of the website that provides the sale of cosmetic products is offered to users.
Definitions To allow a complete understanding and acceptance of these terms and conditions, the following terms, both singular and plural, shall have the meaning indicated below:
Owner: SM BEAUTY - Sandra Mandurino, registered office Via Monviso n.94, 20024 Garbagnate Milanese (MI) VAT number IT11560200963 PEC address smbeauty@pec.it
Application: the website Products: the goods provided to the user by the Owner
User: anyone who accesses and uses the Application
Consumer User: the natural person who enters into a contract for purposes not related to his/her own entrepreneurial, business or professional activity.
Conditions: this contract which regulates the relationship between the Owner and the Users as well as the sale or supply of the Products offered by the Owner through the Application.
Scope of the Conditions: Use of the Application implies full acceptance of the Conditions by the User. If the User does not accept the Conditions and/or any other note, legal notice, information published or referred to therein, the User may not use the Application or the services connected to it.
The Owner may modify the Conditions at any time.
The applicable Conditions are those in force on the date of transmission of the purchase order or request for supply of a Product.
Before using the Application, the User is required to carefully read the Conditions and save or print them for future reference.
The Owner reserves the right to modify, at its sole discretion and at any time, even after the User's registration, the graphic interface of the Application, the Contents and their organization, as well as any other feature that characterizes the functionality and management of the Application, communicating the relevant instructions to the User, where necessary.
Purchase or delivery request through the Application: all the Products offered through the Application are described in detail in the relevant product sheets (quality, characteristics, availability, price, delivery methods, times and costs, additional charges, etc.). Some errors, inaccuracies or small differences may occur between what is published in the Application and the Product. Furthermore, the images of the Products must be understood as a mere representation and do not constitute a contractual element.
Purchases and/or requests for delivery of one or more Products via the Application are permitted to Consumer Users.
Purchases and/or requests for delivery are permitted only to natural persons of legal age. For minors, any purchase and/or request for delivery of Products through the Application will be examined and authorized by parents or legal guardians.
The offer of Products through the Application must be understood as an invitation to prepare an offer and the order sent by the User as a contractual proposal for purchase and/or delivery request, subject to confirmation and/or acceptance by the Owner as described below. Therefore, the Owner has the right to accept or refuse the User's order or delivery request at its discretion. Consequently, the User has no right to challenge the Owner's decision for any reason.
The contract for the sale or supply of the Products is considered concluded with the acceptance by the Owner of the contractual purchase proposal or delivery request of the User. The Owner will inform the User of the acceptance by sending an order confirmation to the email address indicated by the User or by displaying a web page confirming the order. The confirmation must contain the date of the order, the User's data, the characteristics of the Product and information on its availability, the price or the methods of calculating the price, additional charges and/or taxes, if any, delivery address, delivery times and any costs, the methods of exercising the right of withdrawal or its possible exclusion and the guarantee.
The contract for the sale or supply of the Products is not effective between the parties in the absence of what is indicated in the previous paragraph.
In the event that the product is not available, the Owner will communicate to the User the new delivery terms and will ask if the User intends to confirm the order. It is understood that the contract is considered concluded only with reference to the Products accepted by the Owner.
The User must verify the accuracy of the data reported in the order confirmation and immediately communicate any errors to the Owner. The User must keep a copy of the order, confirmation and Conditions.
Registration: To use the features of the Application, the User must register and provide, truthfully and completely, all the data requested in the registration form and accept the privacy policy and the Conditions.
The User is responsible for maintaining the access credentials. The access credentials will be used exclusively by the User and may not be transferred to third parties. The User undertakes to keep them confidential and to ensure that no third party has access to them. If the User suspects or becomes aware of any improper use or disclosure, he/she must immediately inform the Owner.
The User guarantees that the personal data provided during the registration procedure are complete and truthful and undertakes to hold the Owner harmless from any damage, compensation and/or sanction arising from and/or in any way connected to the violation by the User of the Application registration rules or the storage of the access credentials.
Cancellation and closure of the account: the registered User may at any time stop using the Application and deactivate his/her account or request its cancellation through the Application interface, if possible, or by sending a written communication to the email address smbeauty@pec.it.
In the event of a violation by the User of the Conditions or applicable legal provisions, the Owner reserves the right to suspend or close the User's account at any time and without notice.
Prices and payments: for each Product the price is indicated including VAT, if applicable. If the price cannot be calculated in advance, due to the nature of the Product, the methods of calculating the price will be indicated.
Any taxes, additional costs and delivery charges that may vary depending on the destination, the chosen delivery method and/or the payment method used must also be indicated. If such expense items cannot be reasonably calculated in advance, the costs to be charged to the User will be indicated.
The Owner reserves the right to change the price of the Products as well as any additional costs at any time. It is understood that price changes will not affect in any case contracts already concluded before such change.
The User undertakes to pay the price of the Product within the time frame and in the manner indicated in the Application and to communicate the requested information.
The Application uses third-party tools for payment processing and does not in any way come into contact with the payment data provided (credit card number, cardholder name, password, etc.).
If such third-party tools deny payment authorization, the Owner will not supply the Products and cannot be held liable in any way.
Billing The User who intends to receive the invoice for payment must provide the Owner with the billing information. In this case, the User declares that the information provided is true and releases the Owner from any liability in this regard.
Delivery methods for material products: material and/or digital products supplied on a material medium must be delivered to the address indicated by the User, in the manner and within the times chosen or indicated in the Application and reported in the order confirmation. Unless otherwise specified, the delivery terms indicated in the order confirmation will include the period of time normally necessary for the delivery of the Product from the moment the courier takes charge.
In the event that it is not possible to supply the requested Products, the User will be promptly notified via email, indicating the expected delivery time or the reasons that make delivery impossible.
If the User does not intend to accept the new term or delivery has become impossible, he/she can request a refund of the amount paid, which must be paid promptly with the payment method used for the purchase, within a maximum of 14 days from the date on which the Owner became aware of the refund request.
Upon receipt of the Product, the User is required to verify its conformity to the order as well as the integrity of the packaging. In the event of evident damage to the packaging and/or the Product, the User may refuse delivery of the Product and may return it without any expense. Once the delivery document has been signed, the User may not raise any objection regarding the external characteristics of the Products delivered.
The Owner is not liable for damages, losses and costs incurred as a result of failure to execute the contract due to force majeure.
Right of withdrawal of Consumer Users from the purchase of Material Products: the Consumer User who, for any reason, is not satisfied with the Product has the right to withdraw from the contract without any penalty and without specifying the reason, within 14 days from the date of delivery of the Product, by sending a written communication to the email address smbeauty@pec.it, using the optional withdrawal form provided for in the following article or any other written declaration.
In the event of separate delivery of multiple Products, ordered by the Consumer User with a single order, the 14-day term for exercising the right of withdrawal starts from the day of delivery of the last Product.
In case of withdrawal, the Consumer User must return the Product to the Owner, without undue delay and in any case no later than 14 days from the date on which he communicated his decision to withdraw from the contract. The Consumer User will bear only the direct cost of returning the Product, unless the Owner has declared to bear it.
In case of correctly exercised withdrawal, the Owner will refund the payments received from the User. The refund must be made promptly with the payment method used for the purchase, within a maximum of 14 days from the date on which the Owner became aware of the refund request.
The Owner will not refund delivery costs if the Consumer User has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Owner.
The Owner may withhold the refund until the Product is returned or until the Consumer User has demonstrated that he has returned it, unless he has offered to collect the Product personally.
The Owner cannot accept the return if the Product is defective due to improper use, negligence, damage or physical, aesthetic or superficial alteration, tampering or improper maintenance or wear or lack of integral elements of the product (accessories, parts, etc.). In such cases, the Owner will return the purchased Product to the sender, charging the sender the shipping costs.
Optional form to exercise the right of withdrawal The User may withdraw from the contract using the following form, which must be filled in in its entirety and sent to the email address smbeauty@pec.it before the expiry of the withdrawal period:
I hereby communicate my withdrawal from the sales or supply contract relating to the following product __________ Order number: _______ Order date: _______ Name and surname: _______ Address: ______ Email associated with the account from which the order was placed: ____________________ Date: __________
Guarantee of conformity of Material Products for Consumer Users The legal guarantee of conformity, as provided for by articles 128-135 of the Consumer Code, is recognized for all Products sold through the Application that fall into the category of "consumer goods", as regulated by art. 128, paragraph 2, of the Consumer Code: any tangible movable thing, even to be assembled, with the exception of i) sold by execution or otherwise by law, including by notarial delegation, ii) water, gas or electricity, where they are not offered for sale in quantities or limited quantities, iii) electricity.
The legal guarantee of conformity is reserved for Consumer Users only.
The Owner undertakes to deliver the Products to the Consumer User in compliance with the sales contract. The Products are presumed to be compliant with the contract if:
are suitable for the use for which goods of the same type are normally used; conform to the description given by the seller and possess the qualities of the goods which the seller has presented to the consumer as a sample or model; demonstrate the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific characteristics of the goods made about them by the seller, the manufacturer or his representative, in particular in advertising or labelling; are suitable for the particular purpose for which the consumer requires them and which he made known to the seller at the time of conclusion of the contract and which the seller has accepted. Any faults or malfunctions caused by accidental events or by the responsibility of the Consumer User or by use of the Product which is not in accordance with its intended use and/or the technical documentation provided for compliance are therefore excluded from the scope of the guarantee.
Any lack of conformity which occurs within 24 months of the date of delivery of the Product must be reported within 2 months of the date on which the defect was discovered.
Unless proven otherwise, any lack of conformity that becomes apparent within six months of delivery of the goods is presumed to exist at the time of delivery, unless such presumption is incompatible with the nature of the goods or the nature of the lack of conformity. After 6 months, the Consumer User must provide proof that the damage was not caused by incorrect or improper use of the Product.
Pursuant to art. 130 of the Consumer Code, in the event of a lack of conformity of the Product, the Consumer User has the right to have the Product's conformity restored, free of charge. To this end, the Consumer User may choose between repairing the Product or replacing it.
This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively onerous. Furthermore, the Consumer User has the right to an appropriate reduction in price or to terminate the contract, only if one of the following situations occurs: i) repair and replacement are impossible or excessively onerous; ii) the Owner has not repaired or replaced the Product within a reasonable time; iii) the replacement or repair has caused significant inconvenience to the Consumer User.
To avail of the remedies provided by the guarantee of conformity, the Consumer User must send a written communication to the email address smbeauty@pec.it
The Owner responds promptly to the communication of the alleged lack of conformity and indicates to the Consumer User the specific procedure to follow, also taking into account the product category to which the Product belongs and/or the reported defect.
Creative Commons License: The Contents and/or materials available on the Application are made available under the terms of this license “Creative Commons Public License CC BY 4.0” (hereinafter the “License”). The Contents and/or materials available on the Application are protected by copyright, other rights granted by copyright law (related rights, database rights, etc.) and/or other applicable laws. Any use of the content and/or materials available on the Application not authorized by the License and/or other applicable laws is prohibited.
The Owner grants the User the rights listed below provided that he agrees to comply with the terms and conditions of the License.
The Owner allows the User to reproduce, distribute, communicate to the public, represent, perform, recite, transform the Contents and/or materials available on the Application by any means and format, for any purpose, including commercial, provided that the User acknowledges the paternity of the work to the Owner.
Disclaimer of Warranties: The Application is provided on an "as is" and "as available" basis and the Owner makes no express or implied warranties in relation to the Application, nor does it provide any warranty that the Application will meet the Users' requirements or that it will be uninterrupted or error-free or free from viruses or bugs.
The Owner will make every effort to ensure that the Application is available 24 hours a day, 24 hours a day, but cannot be held liable in any way if, for any reason, the Application is not accessible and/or operational at any time and for any period. Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repair or for reasons entirely beyond the owner's control or for reasons of force majeure.
Limitation of liability: the Owner cannot be held liable towards the User, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet network outside of its control or that of its suppliers.
Furthermore, the Owner will not be liable for damages, losses and costs incurred by the User as a result of the failure to execute the contract for reasons not attributable to him, the User being entitled only to a full refund of the price paid and any additional costs incurred.
The Owner assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards and other means of payment, not coming into contact in any way with the payment data used (credit card number, name of the holder, password, etc.).
The Owner cannot be held responsible for:
any loss of business opportunities and any other loss, even indirect, possibly suffered by the User that is not a direct consequence of the breach of contract by the Owner incorrect or unsuitable use of the Application by Users or third parties the issuing of incorrect documents or tax data due to errors in the data provided by the User, who is solely responsible for the correct entry In no case may the Owner be held liable for a sum greater than double the cost paid by the User.
Force majeure The Owner cannot be held responsible for the failure or delay in fulfilling its obligations, due to circumstances beyond its reasonable control resulting from force majeure events or, in any case, from unforeseen and unforeseeable events and, in any case, independent of its will.
The fulfillment of the obligations by the Owner is considered suspended for the period in which events of force majeure occur.
The Owner will take all steps within its power to identify solutions that allow for the correct fulfillment of its obligations despite the persistence of events due to causes of force majeure.
Links to third-party websites: The Application may contain links to third-party websites/applications. The Owner has no control over them and, therefore, is in no way responsible for the contents of such sites/applications.
Some of these links may refer to third-party sites/applications that provide services through the Application. In these cases, the general conditions for use of the site/application and for the use of the service prepared by third parties will apply to the individual services, for which the Owner assumes no responsibility.
Privacy: the protection and processing of personal data will be in compliance with the Privacy Policy available on the dedicated page of the site.
Applicable law and jurisdiction The Conditions are subject to Italian law.
For Consumer Users, for any dispute relating to the application, execution and interpretation of these Conditions, the competent court will be the court of the place where the Consumer User is resident or has elected domicile, if located in the territory of the Italian Republic, without prejudice to the right of the Consumer User to appeal to a court other than the "consumer court" pursuant to art. 66 bis of the Consumer Code, competent for the territory according to one of the criteria set out in arts. 18, 19 and 20 of the code of civil procedure.
The application of any more favourable and mandatory provisions established by the law of the country in which they have their residence or domicile is reserved to Consumer Users who do not have their residence or domicile in Italy, in particular in relation to the deadline for exercising the right of withdrawal, after the return of the Products, in the event of the exercise of this right, the methods of communication and the legal guarantee of conformity.
Online dispute resolution for Consumer Users: the consumer user residing in Europe must be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve any dispute relating to and/or arising from contracts for the sale of goods and the provision of services concluded online. Consequently, the Consumer User can use this platform to resolve any dispute arising from the contract concluded online. The platform is available at the following address: ec.europa.eu/consumers/odr/
Informational cookies
Our Cookie Policy aims to describe the types of cookies used by our application https://smbeauty.it (hereinafter “Application”), the purposes, duration and ways in which the User can manage such cookies.
The data controller is SM BEAUTY smbeauty@pec.it (hereinafter “Owner”).
WHAT ARE COOKIES?
Cookies are small strings of text that are stored on the User's device while browsing the Internet. Cookies are intended to collect and store User information in order to make the Application simpler, faster and more responsive to their requests.
The word Cookie refers to both cookies and all similar technologies.
The User can block, delete or disable cookies in the device or browser settings as indicated below in the paragraph “Cookie Management”.
TYPES OF COOKIES USED BY THIS APPLICATION
This Application uses the following cookies:
First-party technical cookies: these cookies belong to the Owner of the Application and collect User data accessible only to the Owner. The Application uses these cookies to carry out activities strictly necessary for the operation of the Application, the provision of the service or to collect information, in aggregate and anonymous form, for statistical purposes. These cookies do not profile the User. The use of these cookies does not require the user's consent. First-party profiling cookies these cookies belong to the Owner of the Application and collect User data accessible only to the Owner. These cookies can create a specific profile of the User based on his/her interests, preferences, habits. The Application uses these cookies for the following purposes: to define or underestimate the profile or personality of the interested party, to analyze his/her habits or consumption choices. The use of these cookies requires the prior consent of the user. Third-party cookies are not used. DURATION OF COOKIES Cookies have a duration determined by the expiration date or by a specific action such as closing the browser set at the time of installation. Cookies can be:
Temporary or session: used to store temporary information, allowing the User to connect actions performed during a specific session and removed from the User's device when the browser is turned off; Persistent cookies: used to store information, such as the User's login name and password, in order to prevent the User from re-entering them each time they visit a specific website. These remain stored on the User's device even after the browser is closed. Profiling cookies are stored on the User's device for a period not exceeding 12 months. After this period, the banner required for consent to the use of cookies will be shown to the User again.
COOKIE MANAGEMENT
The User can manage cookie preferences directly in their browser and prevent the installation of cookies by third parties. It is also possible to delete Cookies installed in the past, including the Cookie in which the manifestation of consent to the installation of Cookies by this Application has been saved. By disabling all Cookies, the functioning of this Application may be compromised.
The User can delete all cookies on his device by simply selecting, on his browser, the settings that allow him to refuse them. Each browser has specific configuration instructions that can be found on the website of the browser provider at the following links:
Apple Safari: https://support.apple.com/it-it/guide/safari/manage-cookies-and-website-data-sfri11471/ Google Chrome: https://support.google.com/chrome/answer/95647 Mozilla Firefox: https://support.mozilla.org/kb/enable-and-disable-cookies-website-preferences Internet Explorer: http://windows.microsoft.com/internet-explorer/delete-manage-cookies Microsoft Edge https://support.microsoft.com/it-it/help/4027947/microsoft-edge-delete-cookies Opera: https://www.opera.com/help/tutorials/security/privacy/ In addition, third-party cookies can be deleted by requesting the opt-out directly from the third parties or via the website http://www.youronlinechoices.com, where the User can manage the cookie preferences. tracking of most advertising tools.
To change your Flash cookie settings, click on the following link: https://www.macromedia.com/support/documentation/en/flashplayer /help/settings_manager07.html.
User Rights Users may exercise specific rights with reference to personal data processed by the Data Controller. In particular, the User has the right to:
withdraw your consent at any time; object to the Processing of your personal data; access your personal data; monitor and request the rectification of your personal data; obtain a restriction of the processing; obtain the deletion or removal of your personal data; receive your personal data or obtain the transfer to another data controller; lodge a complaint with the supervisory authority for the protection of personal data or initiate legal proceedings. To exercise these rights, write to the Data Controller: smbeauty@pec.it
The requests are made free of charge and processed by the Owner as soon as possible, in any case within 30 days.
Further information regarding the processing of personal data can be found in the privacy policy at the following link https://smbeauty./it/page/privacy
Privacy Policy
The purpose of this document (hereinafter “Privacy Policy”) is to inform Users about personal data, understood as any information that allows the identification of a natural person (hereinafter “Personal Data”), collected by the website www.smbeauty.it (hereinafter, the Application).< /span>
The Data Controller, as identified below, may modify or simply update, in whole or in part, this Privacy Policy by informing Users of the changes. The modifications or updates will be binding as soon as they are published on the Application. Therefore, the User is invited to read the Privacy Policy each time he/she accesses the Application.
If the User does not accept any changes to the Privacy Policy, the User must stop using the Application and may ask the Data Controller to remove his/her Personal Data.
Personal data collected by the Application
The Data Controller collects the following categories of Personal Data:
Content and information provided voluntarily by the User Contact information and content: Personal Data that the User voluntarily provides to the Application during use, such as personal data, contact details, login credentials for the services and/or products provided, interests and preferences, personal interests and preferences and any other personal content, etc. Sensitive data: personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. Personal data from social media: users can share with the Application the data they have provided to social media. The User can monitor the Personal Data that the Application may have access to through the privacy settings of the relevant social media site. By connecting accounts managed by social media to the Application and authorizing the Data Controller to access their Personal Data, the User gives their consent to the acquisition, processing and storage as provided for in the Privacy Policy. Failure by the User to communicate Personal Data, for which there is a legal or contractual obligation, will make it impossible for the Data Controller to provide, in whole or in part, its services. It will also be impossible in the event that the Personal Data are necessary requirements for the use of the service or for the conclusion of the contract.
The User who communicates to the Data Controller Personal Data of third parties is directly and exclusively responsible for their origin, collection, processing, communication or dissemination.
Data and content automatically acquired during use of the Application
Technical Data: the computer system and software procedures functional to this Application may acquire, during their ordinary activity, Personal Data whose communication is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified Users, but by its very nature could, through processing and association with Data held by third parties, allow Users to be identified. This category includes IP addresses or domain names used by Users who connect to the Application, Uniform Resource Identifier (URI) addresses of the requested resources, time of the request, method used to send the request to the server, size of the file obtained, etc.
Usage data: Personal Data may be collected relating to the use of the Application by the User, such as the pages visited, the actions performed, the features and services used by the User. Geolocation data: the Application may collect Personal Data relating to the User's location, which may consist of GNSS (Global Navigation Satellite System, such as GPS) Data, as well as data identifying the nearest repeater, Wi-Fi Hotspot and Bluetooth, communicated when you activate products or features based on location. Personal data collected through cookies or similar technologies The application uses cookies, web beacons, unique identifiers and other similar technologies to collect Personal Data relating to pages, links visited and other actions performed while using our Services. They are stored to be retransmitted to the same sites at the next visit by the User.
The User can view the complete Cookie Policy in the appropriate section of the site.
Purpose of processing The Personal Data collected may be used to fulfill contractual and pre-contractual obligations and legal obligations as well as for the following purposes:
INTERNAL management of payments by credit card, bank transfer or other means: to manage payments by collecting payment data from the User. Methods of processing personal data The Processing of Personal Data is carried out with paper, computer and/or digital tools, with organizational methods and with logic strictly related to the purposes indicated.
In some cases, parties other than the Data Controller who are involved in the Data Controller's organization (such as HR managers, sales people, system administrators, etc.) or who are not (such as IT companies, service providers, postal couriers, hosting providers, etc.) may access Personal Data. These parties will be appointed, where necessary, as Data Processors by the Data Controller and will have access to the Users' Personal Data whenever requested, and will be contractually obliged to keep them confidential.
The updated list of Data Controllers can be requested by email at the email address smbeauty@pec.it
Legal basis for processing Your personal data is processed on the following legal basis:
user consent for one or more specific purposes processing is necessary for the performance of a contract with the User and/or for the execution of pre-contractual measures processing is necessary to fulfill a legal obligation to which the Data Controller is subject processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller processing is necessary for the purposes of the legitimate interest pursued by the Data Controller or by a third party processing is necessary for the purposes of the vital interest pursued by the Data Controller or by a third party. It is always possible to ask the Data Controller to clarify the legal basis of each processing at the following address smbeauty@pec.it
Place: Personal Data is processed at the Data Controller's operating offices and in any other place where the parties involved in the Processing are located. For further information, you can contact the Data Controller at the following email address smbeauty@pec.it
Security of processing: the Processing of Data occurs through methods and tools suitable to guarantee the security and confidentiality of Personal Data, as the Data Controller has adopted adequate technical and organizational measures that guarantee, in a demonstrable manner, that the Processing complies with applicable law.
Data retention period: Personal Data will be retained for the time necessary to achieve the purposes for which they were collected.
In particular, the Personal Data will be retained for the entire duration of the contract, to fulfill the inherent and consequent obligations, to comply with legal provisions and for defensive purposes.
When the Processing of Personal Data is based on the User's consent, the Owner may retain the Personal Data until such consent is revoked.
Personal Data may be stored for a longer period of time in order to comply with a legal obligation or an order of the Public Authority.
All Personal Data will be deleted or stored in a form that does not allow the identification of the User within 30 days from the end of the retention period. After this period, the right of access, rectification, deletion and portability of Personal Data may not be exercised.
Automated decision-making process The Application uses automated individual decision-making processes, which may produce legal effects against the User or significantly affect the User and which operate according to the following criteria: through the collection of data that allows to identify the characteristics of a person and send them personalized content, compromising their anonymity.
User rights: Users may exercise specific rights with reference to the Personal Data processed by the Owner. In particular, the User has the right to:
withdraw your consent at any time; object to the Processing of your Data; access your Data; monitor and request rectification of your Data; obtain a restriction of the Processing; obtain the deletion or removal of your Personal Data; receive your Data or obtain the transfer to a different Data Controller; lodge a complaint with the supervisory authority for the protection of personal data or initiate legal proceedings. To exercise their rights, Users may send a request to the contact details of the Owner indicated in this document. These requests are free of charge and processed by the Owner as soon as possible, in any case no later than 30 days.
The data controller is SM BEAUTY in the person of Sandra Mandurino, PEC address smbeauty@pec.it
Returns and Refunds
Right of withdrawal: the customer has the right to withdraw without any penalty and without specifying the reason, within 14 (fourteen) working days from the day of receipt of the products, by sending a written communication by email to the address: smbeauty@pec.it
The communication referred to in the previous point must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the receipt/tax invoice. The goods must be returned intact, in the original packaging, complete in all its parts and together with the attached tax documentation. Without prejudice to the right to verify compliance with the above, SM BEAUTY will refund the amount of the products subject to withdrawal by crediting the payment instrument used for payment as quickly as possible and in any case within a maximum of 30 days from the date on which it became aware of the exercise of the right of withdrawal. SM BEAUTY has the right not to accept returned products that have been altered from their original condition or have been damaged. If the recipient of the products indicated in the order is different from the person who made the payment for such products, the amount paid corresponding to the returned items will be refunded by SM BEAUTY to the person who made the payment. If the right of withdrawal is exercised, SM BEAUTY will not be responsible for the return shipping costs or for any loss or damage to the products attributable to third parties.
Liability: SM BEAUTY assumes no responsibility for disruptions attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disruptions of the Internet, in the event that it is unable to execute the order within the timeframes set out in the contract. SM BEAUTY will also not be liable for damages, losses and costs incurred by the customer as a result of failure to execute the contract for reasons not attributable to the customer, and unless they depend on an act or omission by SM BEAUTY, the customer being entitled only to a full refund of the price paid and any additional charges incurred. SM BEAUTY cannot be held liable for information, data and any technical or other inaccuracies that may be contained in the site, if they have been communicated by third parties and have been verified by SM BEAUTY according to the criteria of ordinary diligence. SM BEAUTY assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, cheques and other means of payment, at the time of payment for the products purchased, if it can demonstrate that it has adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence.
Last updated: 10/01/2024
